Frequently Asked Questions
1. How do I place an order?
To order, simple fill in our order form and click 'Submit'. We will reply with an email within the same working day, informing you of stock availability and payment instructions.
2. How do I make payment for my order?
If the items you have ordered are in stock, we will email you the total amount payable. I accept paypal.
3. How long will my items be reserved upon ordering?
Once we have emailed you the total amount payable, your items will be reserved for 2 days (48 hours). If payment is not received after 2 days, items will be released to the next interested customer.
4. When do you process your orders?
Orders sent during Mondays-Fridays are processed within the same working day. Which means you should receive an email from us informing you of stock availability and payment instructions on the same day that you have ordered the items.
Orders sent on Saturdays, Sundays and Public Holidays are processed by the next working day.
5. What are the delivery options, charges and delivery time for local orders?
We send our items locally through USPS. These are the delivery options and their charges:
a) Local Normal Mail
USPS delivers local normal mail in 1-2 working days after posting. However, please note that there is no tracking of mails for this option.
b) Local Registered Mail
Registered mail is charged at $2.20 for each package plus $5.00 . USPSt takes 2-3 working days (excluding weekends and Public Holidays) to deliver a registered article. Registered mails can be tracked. We usually email our customers the tracking number for their registered article within the same working day after it is being posted. For registered mail, please ensure that there is someone to receive the parcel. Otherwise, the postman will leave a delivery notice at your doorstep, and it will be the customers' responsibility to call USPS to arrange for a redelivery or self-collection at any Post Office.
5. Do you deliver internationally?
No we don't.
6. What are your Terms & Conditions?
a) Items are delivered only when full payment is received.
b) We pack our items carefully before shipping and will only deliver items that are in good condition. We will not be liable for any damage or loss of mail. Registered mail is therefore highly recommended, as it can be traced.
c) Colours of items are shown as accurately as possible. However, please note that colours may vary on different computer screens.
d) For items that are handmade, there may be slight variation between each item, due to the nature of handmades. We take pride in providing quality products. If, for any reasons, you are not satisfied with our products, please contact us and we'll see what we can do for you. No returns or exchanges.
e) We spend a considerable amount of time carefully designing and handcrafting each piece of our handmade accessory. Therefore, the pricing of our products is a reflection of the amount of labour put in to make them. They should not be compared to the pricing of factory mass-produced products.
f) The images and text on this site belong solely to 4 Hearts Boutique, and are subjected to copyright and intellectual property protection. They may not be copied or modified for other commercial use.
g) We reserve the right to change or delete these terms and conditions at any time.
h) By ordering our products, customers agree to be bound by these terms and conditions.
8. What is your privacy policy?
We value your privacy and will not disclose your personal information to anyone. Information obtained is solely for transactional purposes only. We may, however, send our customers emails to inform them of new products, upcoming events or promotions. If you do not wish to receive such emails, please reply to inform us and we will remove you from our mailing list.
To order, simple fill in our order form and click 'Submit'. We will reply with an email within the same working day, informing you of stock availability and payment instructions.
2. How do I make payment for my order?
If the items you have ordered are in stock, we will email you the total amount payable. I accept paypal.
3. How long will my items be reserved upon ordering?
Once we have emailed you the total amount payable, your items will be reserved for 2 days (48 hours). If payment is not received after 2 days, items will be released to the next interested customer.
4. When do you process your orders?
Orders sent during Mondays-Fridays are processed within the same working day. Which means you should receive an email from us informing you of stock availability and payment instructions on the same day that you have ordered the items.
Orders sent on Saturdays, Sundays and Public Holidays are processed by the next working day.
5. What are the delivery options, charges and delivery time for local orders?
We send our items locally through USPS. These are the delivery options and their charges:
a) Local Normal Mail
USPS delivers local normal mail in 1-2 working days after posting. However, please note that there is no tracking of mails for this option.
b) Local Registered Mail
Registered mail is charged at $2.20 for each package plus $5.00 . USPSt takes 2-3 working days (excluding weekends and Public Holidays) to deliver a registered article. Registered mails can be tracked. We usually email our customers the tracking number for their registered article within the same working day after it is being posted. For registered mail, please ensure that there is someone to receive the parcel. Otherwise, the postman will leave a delivery notice at your doorstep, and it will be the customers' responsibility to call USPS to arrange for a redelivery or self-collection at any Post Office.
5. Do you deliver internationally?
No we don't.
6. What are your Terms & Conditions?
a) Items are delivered only when full payment is received.
b) We pack our items carefully before shipping and will only deliver items that are in good condition. We will not be liable for any damage or loss of mail. Registered mail is therefore highly recommended, as it can be traced.
c) Colours of items are shown as accurately as possible. However, please note that colours may vary on different computer screens.
d) For items that are handmade, there may be slight variation between each item, due to the nature of handmades. We take pride in providing quality products. If, for any reasons, you are not satisfied with our products, please contact us and we'll see what we can do for you. No returns or exchanges.
e) We spend a considerable amount of time carefully designing and handcrafting each piece of our handmade accessory. Therefore, the pricing of our products is a reflection of the amount of labour put in to make them. They should not be compared to the pricing of factory mass-produced products.
f) The images and text on this site belong solely to 4 Hearts Boutique, and are subjected to copyright and intellectual property protection. They may not be copied or modified for other commercial use.
g) We reserve the right to change or delete these terms and conditions at any time.
h) By ordering our products, customers agree to be bound by these terms and conditions.
8. What is your privacy policy?
We value your privacy and will not disclose your personal information to anyone. Information obtained is solely for transactional purposes only. We may, however, send our customers emails to inform them of new products, upcoming events or promotions. If you do not wish to receive such emails, please reply to inform us and we will remove you from our mailing list.